A woman was trapped for 15 hours overnight in a gondola at Heavenly Ski Resort in Lake Tahoe

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A woman was trapped in a frozen ski lift gondola at a Lake Tahoe resort for 15 hours overnight.

Monica Lasso kept herself warm after getting stuck in a gondola in freezing temperatures by rubbing her arms and feet. KCRA3 mentioned.

In a Spanish-language interview with KCRA Channel 3, Lasso said she was on a ski trip with friends at Heavenly Ski Resort on Thursday when she became too tired to go down the hill.

Lasso approached an operator who guided her to the gondola and boarded it at about 4:58 p.m. After just two minutes, the gondola stopped, leaving her alone and frightened without a phone or light.

All she could do was scream for help every time she saw an employee downstairs, but no one could hear her.

“I screamed so hard I lost my voice,” Lasso told KCRA 3.

After being unable to reach her Thursday, Lasso’s friends reported her missing to the El Dorado County Sheriff’s Office.

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Los Angeles Times It was reported that at approximately 8:30 a.m. Friday, South Lake Tahoe Fire Rescue received a call about a woman suffering from cold exposure at Heavenly Mountain Resort.

South Lake Tahoe Fire Rescue did not respond to USA TODAY’s request for comment. Spokeswoman Sally Ross told the Los Angeles Times that resort staff discovered Lasso had been in the gondola all night after they started the lift again throughout the day.

The area saw a drop in temperature 23 degrees that night.

Tom Fortune, chief operating officer of Heavenly Mountain Resort, said in a statement to USA TODAY. He said the resort is “investigating this situation very seriously.”

“The safety and well-being of our guests is our top priority at Heavenly Mountain Resort,” Fortune said.

Firefighters arrived at the scene and treated Lasso, who refused to be taken to the hospital, Ross told the Los Angeles Times.

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The accident is an “anomaly”

“It looks like she wasn’t hurt or anything, but she definitely didn’t have a great night, that’s for sure,” Ross told the outlet.

Ross described the incident as an anomaly, telling the Los Angeles Times that the department had “certainly never responded to anything like this” before.

“I don’t know how something like this could happen. It’s very strange,” Ross said. “She must have felt really kind of terrified, because she knew she was there alone and didn’t know if anyone would find her. This must have been really terrifying for her.

This article originally appeared on USA TODAY: A woman was trapped overnight in a gondola at Heavenly Ski Resort in Lake Tahoe

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