Younger workers use AI at work less than Generation X and Millennials


An EY study found that Generation X and Millennials were more likely to use AI at work than Generation Z.Lawrence Dutton/Getty Images

  • It may seem that digital natives like Generation Z are more open to using AI than older workers.

  • But a recent study by Ernst & Young suggests that the opposite may be true.

  • It has been found that Generation X and Millennials working in the United States are using it ChatGPT At work more than Gen Zers.

Many would think that the digital native generation, who grew up with smartphones equipped with facial recognition technology, would be more open to adopting AI at work. increase production From the older generations. However, a recent study suggests that the opposite may be true.

Ernst & Young I worked with an outside research group to survey 1,000 full- and part-time Americans across different age groups. The researchers wanted to understand how concerns about the use of AI vary by generation.

Surprisingly, the consulting giant found that older American workers seem to do just as well more Are open to using AI compared to their younger counterparts. When asked who uses technology at work the most, 74% of Millennial respondents (born between 1981 and 1996) and 70% of Generation .

But Gen Z respondents were a different matter. Only 63% of Americans born between 1997 and 2005 said they had used AI at work.

One reason Generation Z may have less trust in AI than older workers is that younger Americans may be less convinced that AI can add real value, the researchers suggested.

“While this may come as a surprise to many, for younger and older generations in the workplace, trust in AI isn’t just about safety and security: it’s about whether or not the technology works,” Marcy Merriman, Cultural Insights Leader at EY Americas. “, he wrote in the study.

Another explanation, according to Merriman, could be the varying degrees of comfort younger and older people feel with deploying new technologies.

Generation Meanwhile, Generation Z — who grew up with AI tools like GPS as part of their daily lives and have high expectations for technology — may turn away more quickly when it doesn’t serve them.

“Gen Z has grown up in a technology-native environment, and they are more exposed to when AI works and when it doesn’t,” Dan Diasio, global AI leader at EY, told Business Insider. “If the AI ​​doesn’t work, they move on to the next thing.”

For some Gen Z, using AI has helped their jobs. Morgan Young, a 20-year-old content creator as of last August, previously told BI that ChatGPT is used to help with research He brainstormed pitches to brands, which she claims saved time and made their content better. others Using artificial intelligence to plan early retirement From their older colleagues.

One thing is not yet clear: whether AI makes employees do better in the workplace. While some studies have found that generative AI has come to the rescue work hoursOthers suggest that using ChatGPT could make workers Worse performance.

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